Bank5 Connect Review
Bank5 Connect stands out with its customer-friendly fee structure. You won't pay monthly maintenance fees, foreign transaction charges, or out-of-network ATM fees. This makes it particularly valuable if you travel frequently or use ATMs outside your normal network. The bank also provides full overdraft protection to help you avoid unexpected charges when your account balance runs low.
The mobile experience is impressive, with highly-rated apps (4.9/5 on iOS and 4.2/5 on Android) that let you handle nearly everything from your phone. You can deposit checks, lock your card instantly, set up travel notifications, and receive real-time fraud alerts. The bank also supports all major digital payment platforms including Apple Pay, Google Pay, and Zelle, making it easy to send and receive money.
Customer service options are robust with 24/7 phone support, live chat, and email assistance. While Bank5 Connect doesn't have physical branches or support cash deposits, it makes up for these limitations with strong digital banking features. The bank offers full support for wire transfers (including international wires), though you'll pay fees to send wires while receiving them is free.
Essential Banking Features & Services
Bank Features
Our team manually evaluates each bank across 52 essential features, giving you a comprehensive view of what really matters.
Updated on November 21st, 2025
Cost Benefits
- No monthly maintenance fees are charged.
- A minimum balance must be maintained in the account.
- Make foreign transactions without additional fees.
- Use any ATM without additional charges.
- Account includes overdraft protection options.
- There is no charge to receive a wire and there are fees to send.
Banking doesn't have to come with constant fees eating away at your balance. You'll appreciate the freedom from monthly maintenance charges and out-of-network ATM fees, giving you access to your money whenever and wherever you need it. Foreign transactions won't cost you extra either—a significant advantage when you're traveling abroad or shopping from international websites.
Your money works harder for you with overdraft protection that prevents embarrassing declined payments and costly penalty fees. While you won't need to maintain any minimum balance to keep your account in good standing, you should note that wire transfers come with partial support—receiving wires is free, but sending them will incur a charge. These thoughtful cost-saving features put more control in your hands and more money in your pocket.
Security
- Account access is protected by two-factor authentication.
- Receive instant notifications for suspicious account activity.
- Bank5 Connect takes measures to protect your identity, but has no specific service available.
- Instantly freeze and unfreeze your cards as needed.
- Set travel alerts to ensure uninterrupted card access.
Keeping your money safe is a top priority, and that's why you'll appreciate the robust security measures in place. Two-factor authentication provides that crucial extra layer of protection beyond passwords, while real-time fraud alerts notify you immediately when something suspicious happens with your account—giving you time to act fast when it matters most.
Travel often? Simply set up travel notifications to prevent your legitimate transactions from being flagged while you're exploring new places. And if your card goes missing, the instant card lock feature lets you freeze it immediately through the mobile app or online banking. While full identity theft protection isn't available, some protective measures are in place to help safeguard your personal information, though you might want to consider additional protection if this is a major concern for you.
Mobile
- 4.9/5
- 4.2/5
- Deposit checks through mobile app.
- Find ATMs and branches via mobile app.
- Customizable account alerts available.
- Push notifications supported.
Bank5 Connect puts powerful banking tools right in your pocket with highly-rated mobile apps for both iOS (4.9/5) and Android (4.2/5) devices. You'll have full access to your accounts, transfers, and banking features through intuitive interfaces tailored to your device of choice. The mobile experience feels seamless whether you're using an iPhone, iPad, or Android phone.
Beyond basic account management, Bank5 Connect's mobile platform transforms your smartphone into a banking powerhouse. Deposit checks instantly by snapping a photo, eliminating those extra trips to the branch. When you're out and about, the built-in ATM locator helps you find fee-free options nearby—a real money-saver during travel. You'll also stay connected to your finances through customizable alerts and push notifications that keep you informed about deposits, withdrawals, and balance changes in real-time.
Transfers & Deposits
- Accept automatic deposits from employers and others.
- Access direct deposits up to 2 days early.
- Send and receive domestic wire transfers.
- Send wire transfers to international destinations.
- Link and manage external bank accounts.
- Move money between banks at no cost.
Bank5 Connect puts you in control of your money with versatile transfer options. You'll enjoy the convenience of direct deposit with the added bonus of early access to your paycheck—up to two days before payday. This head start gives you breathing room to handle bills or unexpected expenses without the typical payday crunch.
Your money can travel both domestically and internationally through Bank5 Connect's wire transfer services. When time is critical, same-day domestic wires deliver your funds securely, while international transfers reach global destinations within 1-3 business days—perfect when you're supporting family abroad or handling business matters overseas.
Managing multiple accounts becomes simpler with Bank5 Connect's external account linking feature. You can view and organize accounts from different banks in one place, creating a clearer picture of your overall financial landscape. For regular money movements between banks, the free ACH transfer service handles your transactions within 1-3 business days, saving you fees while keeping your finances flowing smoothly.
Money Management
- Built-in tools for creating and tracking budgets.
- View detailed analysis of spending patterns.
- Automatically save your purchase round-ups.
- Create custom rules for automatic savings.
- Sub-accounts not available.
- Schedule and manage bill payments online.
Taking control of your finances becomes second nature with a suite of intuitive money management tools at your fingertips. Track where every dollar goes with comprehensive budgeting tools and spending analytics that automatically categorize transactions, revealing patterns you might otherwise miss in your daily spending habits.
Turn everyday purchases into meaningful savings without even thinking about it. The round-up feature quietly tucks away the spare change from each transaction, while customizable automated savings rules work behind the scenes to build your nest egg based on your preferences – whether that's setting aside a portion of your paycheck or making regular transfers on specific dates.
Managing bills becomes hassle-free with the integrated bill pay service, helping you avoid those pesky late fees and keeping all your monthly obligations organized in one place. While you can't create sub-accounts for different savings goals, the other powerful tools more than make up for it by giving you clear visibility into your financial picture and making saving almost effortless.
Integrations
- Send and receive money instantly with Zelle.
- Make payments with Apple Pay.
- Make payments with Google Pay.
- Send international transfers through Wise.
- QuickBooks integration not available.
Bank5 Connect puts the power of seamless digital payments right at your fingertips. With Zelle integration, you can instantly send money to friends and family between almost any U.S. bank accounts—perfect for splitting the dinner bill or helping out a family member in a pinch. The transfers happen within minutes and won't cost you a dime.
Your wallet can stay at home thanks to Bank5 Connect's full support for both Apple Pay and Google Pay. Whether you're an iPhone devotee or Android enthusiast, you can tap to pay securely at stores or breeze through online checkouts. For those times when you need to send money internationally, Bank5 Connect has partnered with Wise to give you better exchange rates and clearer pricing than traditional international transfers typically provide.
While Bank5 Connect doesn't currently support QuickBooks integration for business users, their robust digital payment ecosystem handles most personal banking needs beautifully. The combination of instant peer-to-peer payments and mobile wallet functionality creates a banking experience that fits naturally into your daily life.
Customer Support
- Phone support limited to business hours.
- Connect instantly with support via live chat.
- Get assistance through email support.
- Bill negotiation services not available.
- Financial advisor services not offered.
Bank5 Connect keeps you connected with responsive support options that fit your communication preferences. When you need immediate assistance, their live chat feature puts help at your fingertips without the wait of phone queues—perfect for both quick questions and more complex banking concerns.
For less time-sensitive matters, Bank5 Connect's email support gives you the flexibility to explain your situation in detail and maintain a record of your conversation. While the bank doesn't currently offer 24/7 phone support, bill negotiation services, or financial advisor access, their digital support channels ensure you're never truly left without assistance when managing your accounts.
Physical Services
- Online-only bank without physical branches.
- Cannot accept cash deposits.
- Large cash withdrawals not supported.
- Get cashier's checks when needed.
- Notary services not offered.
- Safe deposit boxes not available.
- Exchange foreign currency at branches.
- Access extensive network of ATMs.
- While Bank5 Connect doesn't explicitly state having a dedicated international ATM network, they do offer reimbursement for fees on ATMs outside their network.
Bank5 Connect balances digital convenience with select physical banking services. While you won't find branch locations, safe deposit boxes, or notary services, the bank does provide essential tools like cashier's checks for those important life purchases that require guaranteed payment. Their currency exchange services also come in handy when you're planning international travel or handling foreign transactions.
When it comes to accessing your money, Bank5 Connect shines with its ATM network. You can withdraw cash conveniently, and they even offer partial support for international ATMs with reimbursement for fees outside their network—a thoughtful touch for travelers. Just keep in mind that cash deposits and large withdrawals aren't supported, which might be a consideration if you frequently handle physical currency or occasionally need substantial cash for major purchases.
Additional Services
- Investment accounts not offered.
- Cryptocurrency services not available.
- Monitor your credit score for free.
- Earn cashback on qualifying purchases.
- Cannot hold foreign currencies.
When you're keeping tabs on your financial health, you'll appreciate the credit monitoring services that track your credit score and flag important changes. This regular oversight helps you spot potential fraud early and make smarter decisions about when and where to apply for credit—giving you greater control over your financial reputation.
Your everyday purchases can put money back in your pocket with cashback rewards on debit card spending. It's like getting a small discount on the things you'd buy anyway, from groceries to gas to online shopping. These small percentages add up over time, effectively making your regular expenses a bit lighter.
While you won't find investment accounts, cryptocurrency services, or foreign currency options in your banking toolkit here, the focus remains on core banking functions plus the added benefits of credit monitoring and cashback rewards. These practical features support your day-to-day financial needs without overcomplicating the banking experience.
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Contact Information
Get in Touch
Whether you're interested in opening an account or just want to learn more, you'll find Bank5 Connect's official contact information and website details here.
Bank5 Connect
79 North Main StreetFall River, MA 02720
- 1.800.395.7827
- Visit Official Website Opens in a new window
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